Supervisor Operations

We are looking to hire a Supervisor Operations who will be a key member of our Prima team. This role will join our Rawalpindi office.

What You’ll Do

• Make sure 247 operations of branch office are running smoothly
• Be responsible for monitoring and assisting in the overall quality of operations including but not limited to: the supervision, motivation, and development of technical associates
• Identify and address performance concerns
• Recognize and communicate trends and departmental needs to appropriate personnel
• Monitor trends and performance changes in current or potential clients
• Review and perform Quality Assurance Audits
• Supervises daily workflow and staffing levels, will escalate as needed
• Participate in goal setting, incentive programs and reporting
• Collaborate with IT/development on product development
• Builds strong partnerships with teams both internally and externally
• Identify and develop team members for succession planning with management
• Ensure that employee training is effectively conducted for all positions throughout assigned area of responsibility
• Work as product subject matter experts with business initiatives to improve overall operations
• Manage projects as required
• Working knowledge of US Healthcare products and services, ability to identify and resolve highly complex technical issues
• General understanding of capacity planning

What Experiences You Bring

• Minimum 3 years’ experience in establishing business relationships/partnerships required
• Minimum 5 year lead or similar supervisory experience
• Advanced knowledge of Microsoft Office
• Experience working with Data Analytics, Accounting, Digital Marketing, Software Dev, 247 IT Support, RCM, Front Desk Management on large scale, Patient Support Center
• Thrives in ambiguous environments and has a passion for building relationships with education professionals with high expectations
• Strong communication both written and verbal
• Customer service mindset