isloo-jobs-29
  • September 16, 2022 5:59 am
  • Islamabad
  • Job

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. .

  • Order Fulfillment – Process orders and quotes in a timely and accurate manner.
  • Relationship Building – Interact and build relationships with customers on a daily basis.
  • Customer Service – Provide for Customer operational and reporting needs.
  • Sourcing – Process, coordinate and manage to off catalog customer requests.
  • Project Management – Conduct account planning and coordination of needs.
  • Dedicated support for a finite customer set.
  • A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.

Process

List critical processes this individual will undertake to achieve targeted results.

  • Order Fulfillment – Process orders and quotes in a timely and accurate manner
  • Create quotes and orders flawlessly.
  • Meet or exceed customer/contract SLAs on Quote delivery
  • Meet or exceed customer/contract SLAs on Order placement
  • Provide comprehensive and timely communication to customers and Sales
  • Relationship Building – Develop solid relationships with customers.
  • Interact with customers on a daily basis.
  • Establish relationships with multiple people in multiple departments
  • Constantly communicate outstanding orders, constraints and alternatives.
  • Coordinate and encourage team member interactions with accounts
  • Customer Service – Provide for Customer operational and reporting needs.
  • Provide proactive action to provide 5 star service.
  • Have a complete understanding of the Service Catalog
  • Be the first and primary line of contact on all customer issues and concerns
  • Engage Sales to coordinate communication of service and needs.
  • Ensure that timely and impactful reporting is provided to the customer
  • Sourcing – Process, coordinate and manage to off catalog customer requests.
  • Ensure custom catalog maintenance on Connect
  • Process project worksheets for inventory allocations
  • Monitor and coordinate inventory management activities. (Hardware)

 

Required Skills

Communication Skills, Client Success, Client Account Management, Client Managing Skills

Overview

  • Job Type : Full Time
  • Industry : IT / Telecom
  • Educational Specialization : Marketing & Sales
  • Role / Designation : Sales Specialist
  • Last Date to Apply : 16/10/2022
  • Salary : Your starting salary is negotiable depending on your skills and experience.
  • Requirements : Client Service Oriented Business Strategy Client Managing Skills Business Development Process Enterprise Account Management Key Account Management Client Follow up Sales
  • Apply Online

Location

Islamabad, Pakistan ,Islamabad

Leave feedback about this

  • Quality
  • Price
  • Service