Sales Specialist

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. .

• Order Fulfillment – Process orders and quotes in a timely and accurate manner.
• Relationship Building – Interact and build relationships with customers on a daily basis.
• Customer Service – Provide for Customer operational and reporting needs.
• Sourcing – Process, coordinate and manage to off catalog customer requests.
• Project Management – Conduct account planning and coordination of needs.
• Dedicated support for a finite customer set.
• A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.

Process

List critical processes this individual will undertake to achieve targeted results.

• Order Fulfillment – Process orders and quotes in a timely and accurate manner
• Create quotes and orders flawlessly.
• Meet or exceed customer/contract SLAs on Quote delivery
• Meet or exceed customer/contract SLAs on Order placement
• Provide comprehensive and timely communication to customers and Sales
• Relationship Building – Develop solid relationships with customers.
• Interact with customers on a daily basis.
• Establish relationships with multiple people in multiple departments
• Constantly communicate outstanding orders, constraints and alternatives.
• Coordinate and encourage team member interactions with accounts
• Customer Service – Provide for Customer operational and reporting needs.
• Provide proactive action to provide 5 star service.
• Have a complete understanding of the Service Catalog
• Be the first and primary line of contact on all customer issues and concerns
• Engage Sales to coordinate communication of service and needs.
• Ensure that timely and impactful reporting is provided to the customer
• Sourcing – Process, coordinate and manage to off catalog customer requests.
• Ensure custom catalog maintenance on Connect
• Process project worksheets for inventory allocations
• Monitor and coordinate inventory management activities. (Hardware)

Required Skills

Communication Skills, Client Success, Client Account Management, Client Managing Skills