To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. .
- Order Fulfillment – Process orders and quotes in a timely and accurate manner.
- Relationship Building – Interact and build relationships with customers on a daily basis.
- Customer Service – Provide for Customer operational and reporting needs.
- Sourcing – Process, coordinate and manage to off catalog customer requests.
- Project Management – Conduct account planning and coordination of needs.
- Dedicated support for a finite customer set.
- A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.
Process
List critical processes this individual will undertake to achieve targeted results.
- Order Fulfillment – Process orders and quotes in a timely and accurate manner
- Create quotes and orders flawlessly.
- Meet or exceed customer/contract SLAs on Quote delivery
- Meet or exceed customer/contract SLAs on Order placement
- Provide comprehensive and timely communication to customers and Sales
- Relationship Building – Develop solid relationships with customers.
- Interact with customers on a daily basis.
- Establish relationships with multiple people in multiple departments
- Constantly communicate outstanding orders, constraints and alternatives.
- Coordinate and encourage team member interactions with accounts
- Customer Service – Provide for Customer operational and reporting needs.
- Provide proactive action to provide 5 star service.
- Have a complete understanding of the Service Catalog
- Be the first and primary line of contact on all customer issues and concerns
- Engage Sales to coordinate communication of service and needs.
- Ensure that timely and impactful reporting is provided to the customer
- Sourcing – Process, coordinate and manage to off catalog customer requests.
- Ensure custom catalog maintenance on Connect
- Process project worksheets for inventory allocations
- Monitor and coordinate inventory management activities. (Hardware)
Required Skills
Communication Skills, Client Success, Client Account Management, Client Managing Skills
Overview
- Job Type : Full Time
- Industry : IT / Telecom
- Educational Specialization : Marketing & Sales
- Role / Designation : Sales Specialist
- Last Date to Apply : 16/10/2022
- Salary : Your starting salary is negotiable depending on your skills and experience.
- Requirements : Client Service Oriented Business Strategy Client Managing Skills Business Development Process Enterprise Account Management Key Account Management Client Follow up Sales
- Apply Online
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