isloo-jobs-23
  • September 14, 2022 6:00 am
  • Islamabad
  • Job
  1. Front line support via live chat, email and telephones.
  2. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
  3. Provide technical support for level one escalation issues via helpdesk.
  4. Performs miscellaneous job-related duties as assigned.

Required Skills:

  • Have an understanding of different hosting products such as Shared, Reseller, and VPS
  • Have experience with common web hosting environment; CloudLinux, cPanel/WHM, Softaclous, WHMCS
  • Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc
  • Able to quickly and efficiently handle a variety of common web hosting related issues such as CMS installation, diagnosing common HTTP error codes, DNS Zone configuration, FTP connection, Email client configuration, diagnosing PHP-based errors, MySQL configuration, setting up cron-jobs and other common cPanel-based tasks.
  • Comfortable speaking with customers via telephone, ticket and live chat.

 

 

Skills

Fluent in English Server Management Web Hosting

Overview

  • Job Type : Full Time
  • Industry : IT / Telecom
  • Educational Specialization : Vocational & Technical
  • Role / Designation : IT Technical Support Officer
  • Last Date to Apply : 04/10/2022
  • Salary : PKR. 25,000 - 30,000/Month
  • Requirements : Fluent in English Server Management Web Hosting
  • Apply Online

Location

Islamabad, Pakistan ,Islamabad

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