Problem analysis and root cause documentation for all issues
- Identify frequently occurring issues and coordinate with the concerned teams accordingly
- Work with all departments to facilitate issue resolution of problems elevated by our Customer Support Teams
- Review escalated issues to identify trends and communicate
- Provide recommendations for improving existing processes and procedures
- Learning and staying up to date with product releases and environmental changes
- Work under minimal supervision
- Ability to explain technical concepts to a wide range of end-users
- Ability to maintain composure under pressure
- Always keeping a can-do attitude and willingness to help other
- Bachelor’s Degree in CS or a related field
- 2+ years of relevant experience (.Net, SQL)
- Engineering background and/or education (with a focus on software)
- Strong written and verbal English communication skills
- Experience with Salesforce or another ticketing system
- Solid knowledge of software testing processes
- Basic understanding of software engineering principles
- Well organized, process-oriented, outstanding follow-through, and attention to detail.
- Independent, self-motivated, able to work under pressure, teamwork, multitasking, and analytical skills.
Skills
.Net Microsoft SQL Apex Programming
