Problem analysis and root cause documentation for all issues

  • Identify frequently occurring issues and coordinate with the concerned teams accordingly
  • Work with all departments to facilitate issue resolution of problems elevated by our Customer Support Teams
  • Review escalated issues to identify trends and communicate
  • Provide recommendations for improving existing processes and procedures
  • Learning and staying up to date with product releases and environmental changes
  • Work under minimal supervision
  • Ability to explain technical concepts to a wide range of end-users
  • Ability to maintain composure under pressure
  • Always keeping a can-do attitude and willingness to help other
  • Bachelor’s Degree in CS or a related field
  • 2+ years of relevant experience (.Net, SQL)
  • Engineering background and/or education (with a focus on software)
  • Strong written and verbal English communication skills
  • Experience with Salesforce or another ticketing system
  • Solid knowledge of software testing processes
  • Basic understanding of software engineering principles
  • Well organized, process-oriented, outstanding follow-through, and attention to detail.
  • Independent, self-motivated, able to work under pressure, teamwork, multitasking, and analytical skills.



.Net    Microsoft SQL    Apex Programming