Customer Service Representative

Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
• Follow standard processes and procedures when it comes to providing the solution.
• Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.
• Achieve superior customer engagement and ensure a significant improvement in customer experience.
• Must be able to overcome objections and handle customer push backs.

Qualifications

• Natural instinct to empathize with users
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Detail-oriented