isloo-jobs-62
  • January 25, 2023 5:15 am
  • Islamabad
  • Job

Responsibilities

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
  • Follow standard processes and procedures when it comes to providing the solution.
  • Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.
  • Achieve superior customer engagement and ensure a significant improvement in customer experience.
  • Must be able to overcome objections and handle customer push backs.

Qualifications

  • Natural instinct to empathize with users
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Detail-oriented

 

Skills

Customer Service SkillsCustomer Service OperationsTime Management

Overview

  • Job Type : Full Time
  • Industry : IT / Telecom
  • Educational Specialization : Marketing & Sales
  • Role / Designation : Customer Service Representative
  • Last Date to Apply : 25/02/2023
  • Salary : PKR. 60,000 - 80,000/Month
  • Requirements : Customer Service Skills Customer Service Operations Time Management
  • Apply Online

Location

Islamabad, Pakistan,Islamabad

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