Job Duties & Responsibility
A USA Based client dealing in the Auto sector looking for Customer service support with the following traits
- Customer Service Executive builds connections on behalf of the company.
- Answering calls, Emails & Texts from customers and clients.
- Ensuring timely response to the concerns of all the parties involved by providing relevant information.
- Maintain verbal and written correspondence with stakeholders & Customers.
- Follow up on the outstanding payments of clients and make sure of a timely recovery.
- Resolving disputes or issues in the process of settlement of invoices.
- Effectively conveying the acquired training and knowledge to colleagues.
- Communication with the Title companies for the record update and follow-up for the pending application and titles.
- Booking an appointment with the clients/Customers and generating a lead to the sales or Dispatch team.
Required Skills
- Excellent English Communication (Verbal & Writing)
- Email writing & Communication skills
- Excellent Interpersonal Skills
- Ability to prioritize and plan effectively
- Analytical Skills
- Team Player
- Strong Work Ethics
- Time Management Skills
Salary and Benefits
- Market Competitive salary
- EOBI
- Yearly bonuses
- Yearly Increment
Office Timing:
- 9 PM to 6 AM (Pakistan time)
Skills
Meetin Scheduling
Customer Appointment
Customer Service
