isloo-jobs-18
  • July 27, 2022 7:40 am
  • Islamabad
  • Job

We have an opening for a Sr. Customer Service / Lead with our customer service division.

  • This is a non-voice process.
  • Training new customer service team members
  • Using tools to standardize responses.
  • Monitoring average response time and accuracy of responses.
  • Leading performance reviews for team members
  • Creating intervention and improvement plans for team members
  • Creating reports for the Senior of customer services
  • Suggesting and recommending new procedures to improve 3 A’s (Appointments, Accuracy and Average response time)
  • Resolving customer issues
  • Motivating customer service team to meet goals9-hour shift (Mon-Sat)

Night shift (9:30 PM IST to 6:30 AM IST)

Necessary Skill Set

  • Able to read, understand, and write grammatically correct English.
  • Analytical thinking
  • Team player
  • Full-time, remote-based opportunity.
  • Candidate should have proper infrastructure at home – quiet & separate place to work, high speed laptop, a smart phone, broadband internet connectivity.

 

Skills

Fluent in English,  Customer Service,   Communication Skills

Overview

  • Job Type : Full Time
  • Industry : IT / Telecom
  • Educational Specialization : Others
  • Role / Designation : Customer Service Associate
  • Last Date to Apply : 27/08/2022
  • Salary : PKR. 20,000 - 60,000/Month
  • Requirements : Fluent in English Customer Service Communication Skills
  • Apply Online

Location

Islamabad,Islamabad

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