We have an opening for a Sr. Customer Service / Lead with our customer service division.

  • This is a non-voice process.
  • Training new customer service team members
  • Using tools to standardize responses.
  • Monitoring average response time and accuracy of responses.
  • Leading performance reviews for team members
  • Creating intervention and improvement plans for team members
  • Creating reports for the Senior of customer services
  • Suggesting and recommending new procedures to improve 3 A’s (Appointments, Accuracy and Average response time)
  • Resolving customer issues
  • Motivating customer service team to meet goals9-hour shift (Mon-Sat)

Night shift (9:30 PM IST to 6:30 AM IST)

Necessary Skill Set

  • Able to read, understand, and write grammatically correct English.
  • Analytical thinking
  • Team player
  • Full-time, remote-based opportunity.
  • Candidate should have proper infrastructure at home – quiet & separate place to work, high speed laptop, a smart phone, broadband internet connectivity.



Fluent in English,  Customer Service,   Communication Skills