Client Relations Executive – CSE

PMTAC is seeking experienced applicants with strong Communication Skills.

Key Responsibilities:

• • Manage large amounts of incoming/outgoing calls

• • Accept requests for assistance or problem reports from users

• • Scheduling the appointments and prioritizing daily schedule as well as projected monthly schedules

• • Identify and assess customers’ needs to achieve satisfaction

• • Build sustainable relationships and trust with customer accounts through open and interactive communication

• • Provide accurate, valid and complete information by using the right methods/tools

• • Meet personal/customer service team sales targets and call handling quotas

• • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• • Keep records of customer interactions, process customer accounts and file documents

• • Follow communication procedures, guidelines and policies

Eligibility & Requirements

• • Minimum Bachelor’s Degree

• • Proven customer support experience or experience as a client service representative

• • Track record of over-achieving quota

• • Strong phone contact handling skills and active listening

• • Familiarity with CRM systems and practices

• • Customer orientation and ability to adapt/respond to different types of characters

• • Excellent communication and presentation skills

• • Ability to multi-task, prioritize, and manage time effectively