PMTAC is seeking experienced applicants with strong Communication Skills.

Key Responsibilities:

    • Manage large amounts of incoming/outgoing calls
    • Accept requests for assistance or problem reports from users
    • Scheduling the appointments and prioritizing daily schedule as well as projected monthly schedules
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies

Eligibility & Requirements

    • Minimum Bachelor’s Degree
    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively



Customer Acquisition Skills
Communications Skills
Customer Communication Skills