Islootoday-1-18
  • September 28, 2022 6:19 am
  • Rawalpindi
  • Job

Required Skills

  • Bachelor’s degree is required.
  • 2 years of call center supporting American companies is required.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Proficient with Microsoft Office
  • Strong sense of responsibility and ability to complete tasks with minimal supervision.
  • Excellent English written and oral communication skills are required
  • Strong Command over Spoken-English with a good Accent.

Customer Service Representative Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services to shortlist and transfer Interested clients to your daily/weekly lead target.
  • Dispatching of US employes to locations and taking their calls.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Generate daily, weekly and monthly reports.
  • Adhering to all company policies and procedures.
  • Keeping the work area clean and organized
  • Flexible with shift work.

 

Skills

Committed Customer Services
Microsoft Excel
Microsoft Word
IP Phones
American English
Customer Acquisition Skills

Overview

  • Job Type : Full Time
  • Industry : Telecommunication
  • Educational Specialization : Marketing & Sales
  • Role / Designation : Call Center Representative
  • Last Date to Apply : 28/10/2022
  • Salary : Your starting salary is negotiable depending on your skills and experience.
  • Requirements : Committed Customer Services Microsoft Excel Microsoft Word IP Phones American English Customer Acquisition Skills
  • Apply Online

Location

Rawalpindi

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