• October 4, 2022 6:14 am
  • Rawalpindi
  • Job

Required Skills

  • Bachelor’s degree is required.
  • 2 years of call center supporting American companies is required.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Proficient with Microsoft Office
  • Strong sense of responsibility and ability to complete tasks with minimal supervision.
  • Excellent English written and oral communication skills are required
  • Strong Command over Spoken-English with a good Accent.


  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services to shortlist and transfer Interested clients to your daily/weekly lead target.
  • Dispatching of US employees to locations and taking their calls.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Generate daily, weekly and monthly reports.
  • Adhering to all company policies and procedures.
  • Keeping the work area clean and organized
  • Flexible with shift work.



IP Phones
Committed Customer Services
Microsoft Word


  • Job Type : Full Time
  • Industry : Telecommunication
  • Educational Specialization : Marketing & Sales
  • Role / Designation : Call Center Representative
  • Last Date to Apply : 04/11/2022
  • Salary : Your starting salary is negotiable depending on your skills and experience.
  • Requirements : IP Phones Committed Customer Services Microsoft Word
  • Apply Online



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