Call Center Representative

Required Skills

• Bachelor’s degree is required.
• 2 years of call center supporting American companies is required.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Proficient with Microsoft Office
• Strong sense of responsibility and ability to complete tasks with minimal supervision.
• Excellent English written and oral communication skills are required
• Strong Command over Spoken-English with a good Accent.

Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services to shortlist and transfer Interested clients to your daily/weekly lead target.
• Dispatching of US employees to locations and taking their calls.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Generate daily, weekly and monthly reports.
• Adhering to all company policies and procedures.
• Keeping the work area clean and organized
• Flexible with shift work.