Call Center Agent

• Resolve service problems
• Suggest best solution
• Manage incoming calls with team
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust
• Provide accurate, valid and complete information
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Greet customers warmly and ascertain problem or reason for calling
• Place or cancel bookings
• Inform customer of deals and promotions
• Handle changes in policies or renewals.

Benefits:

• Pick & Drop provided by Company
• Health Insurance with OPD
• Life Insurance
• EOBI