• Resolve service problems
  • Suggest best solution
  • Manage incoming calls with team
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust
  • Provide accurate, valid and complete information
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Place or cancel bookings
  • Inform customer of deals and promotions
  • Handle changes in policies or renewals.


  • Pick & Drop provided by Company
  • Health Insurance with OPD
  • Life Insurance
  • EOBI



Listening to Customers Communication Skills Customer Service