- Resolve service problems
- Suggest best solution
- Manage incoming calls with team
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust
- Provide accurate, valid and complete information
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
- Place or cancel bookings
- Inform customer of deals and promotions
- Handle changes in policies or renewals.
Benefits:
- Pick & Drop provided by Company
- Health Insurance with OPD
- Life Insurance
- EOBI
Skills
Listening to Customers Communication Skills Customer Service
