Assistant Manager Operations

Job description

• Ensure effective traffic management through adherence on the floor.
• Guide and monitor Team Leader in achieving client defined daily KPI’s.
• Promote a conductive working environment for all employees and ensure discipline on the floor.
• Provide details to Project Manager regarding frequent complaints and common problems received from client’s end.
• Develop and ensure effective and efficient communication channels with client / OSP2 Executive to meet pre-defined SLAs
• Develop and ensure effective and efficient communication channels amongst his teams to achieve the targeted RCM level.
• Assist in implementation and maintenance of highest level of quality assurance systems within the call center.
• Maintain record of the performance of his team leaders and deliver performance appraisals periodically.
• Ensure that all the Agents / Team Leads on floor are fully updated with all the information sent by CRD System and Processes and internal QA department.

Salary: Rs80,000.00 – Rs90,000.00 per month

Job Type: Full-time, Contract

Contract length: 11 months

Ability to commute/relocate:

Islamabad: Reliably commute or planning to relocate before starting work (Required)