isloo-jobs-78
  • December 30, 2022 5:25 am
  • Islamabad
  • Job

Job description

  • Ensure effective traffic management through adherence on the floor.
  • Guide and monitor Team Leader in achieving client defined daily KPI’s.
  • Promote a conductive working environment for all employees and ensure discipline on the floor.
  • Provide details to Project Manager regarding frequent complaints and common problems received from client’s end.
  • Develop and ensure effective and efficient communication channels with client / OSP2 Executive to meet pre-defined SLAs
  • Develop and ensure effective and efficient communication channels amongst his teams to achieve the targeted RCM level.
  • Assist in implementation and maintenance of highest level of quality assurance systems within the call center.
  • Maintain record of the performance of his team leaders and deliver performance appraisals periodically.
  • Ensure that all the Agents / Team Leads on floor are fully updated with all the information sent by CRD System and Processes and internal QA department.

Salary: Rs80,000.00 – Rs90,000.00 per month

Job Type: Full-time, Contract

Contract length: 11 months

Ability to commute/relocate:

Islamabad: Reliably commute or planning to relocate before starting work (Required)

 

Skills

Assignments HandlingOperations ManagementCustomer Service SkillsQuality AssuranceLeadership Skills

Overview

  • Job Type : Full Time
  • Industry : IT / Telecom
  • Educational Specialization : Others
  • Role / Designation : Assistant Manager Operations
  • Last Date to Apply : 30/01/2023
  • Salary : Rs80,000.00 - Rs90,000.00 per month
  • Requirements : Assignments Handling Operations Management Customer Service Skills Quality Assurance Leadership Skills
  • Apply Online

Location

Islamabad, Pakistan,Islamabad

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